Refunds and Returns Policy
At Totally Wicked, we strive to ensure that our customers are completely satisfied with their purchases. This Refunds and Returns Policy outlines the terms and conditions under which we accept returns and issue refunds for products purchased from our vape distribution and wholesale business based in the UK. By making a purchase with us, you agree to the terms of this policy.
Eligibility for Returns
Defective Products: We will accept returns for products that are damaged upon receipt. Please inspect your order upon delivery and notify us within 3 days of any damage.
Incorrect Products: If you receive a product that differs from what you ordered, please contact us within 3 days of receipt to arrange for a return or exchange.
Non-Returnable Items: Certain items are non-returnable, including:
- E-liquids (if the seal is broken)
- Disposable vape products (unless received in error)
- Clearance items
Return Process
Initiating a Return: To initiate a return, please contact our Customer Service team at 01254 311129 with your order number, details of the product you wish to return, and the reason for the return.
Shipping Returns: Customers are responsible for the cost of return shipping unless the product is defective or we have made an error in fulfilling the order. We recommend using a trackable shipping method to ensure your return is received.
Return Address: Please send returns to the following address:
Totally Wicked
Stancliffe St
Blackburn
BB2 2QR
Refunds
Processing Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund/credit.
Partial Refunds: In certain situations, only partial refunds may be granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
Damaged Items: If you need to exchange a damaged item, please contact us with the details of the issue. We will arrange for a replacement to be sent to you.
Incorrect Items: If you receive an incorrect item, we will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
Additional Information
Contact Us: If you have any questions about our Refunds and Returns Policy, please contact our Customer Service team at 01254 311129.
Legal Compliance
This Refunds and Returns Policy is governed by and construed in accordance with the laws of the United Kingdom. Your statutory rights are not affected by this policy.
Amendments
We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for any updates.
